Sheffield Best in UK for Hotel Customer Service

Sheffield Best in UK for Hotel Customer Service

17 June 2015

Sheffield has the best hotel customer service in the UK, according to an international survey conducted by online reservation company Hotel Info. It is the second time the city has topped the list, regaining top position after first claiming it in 2013.

The research analysed the post-stay reviews of over six million hotel guests to reveal the best and worst service levels across Europe based on friendliness and staff competence.

Sheffield tops the UK list, with an average rating of 8.03 out of 10, followed by Liverpool (7.95) and Leeds (7.82). Larger UK cities did not fare as well, with Birmingham receiving 7.22, and London coming last in the list of large cities, with 7.12.

Ian Slater
, Chair of Hospitality Sheffield, said:
“Over recent years there has been a huge investment in training and skills development in Sheffield, with Hospitality Sheffield working closely with its members and training partners to help create the very best teams. As such, we’re delighted to find ourselves top of this list for the second time - a lot of hard work and effort has gone in, and it’s a title we’re extremely proud of and determined to keep”

Brendan Moffett
, Director of Marketing Sheffield, the city’s official destination marketing organisation, said:
“This is fantastic news and testament to the hard work Hospitality Sheffield carry out via the city’s hotels and venues in making the visitor experience within Sheffield the very best it can be”.

Jörg Malang, CPO at Hotel Info
"The hotels in Sheffield especially distinguish themselves with an above average quality/price ratio as well as a high standard of service and very friendly personnel."

The full report can be read online here: